Wealth Management and WealthTech is a constantly changing landscape. It can be hard to keep up.
Our handy glossary has been designed to help you get to grips with some of the words and terms you might come across – with short, straight-forward definitions.
We hope you find it useful.
High-Net-Worth Client (HNW Client)
What is a high net worth (HNW) client?
A HNW client is a client with substantial financial assets and high net worth. They are also referred to as high net worth individuals (HNWIs),
High-Net-Worth Individual (HNWI)
What is a high net worth individual (HNWI)?
High-Net-Worth Individual (HNWI) is a person with a high level of financial assets, typically exceeding a specific threshold, such as $1 million in investable assets (excluding primary residence). They are also referred to as high net worth clients (HNWCs).
Hybrid Client Service
What is a hybrid client service?
Hybrid client service refers to a customer service approach that combines in-person interactions with digital or remote channels. Clients will receive a blend of face-to-face interactions and digital communication methods to provide customer support and assistance.
It is also referred to as hybrid client servicing or hybrid client service model.
Hyper Personalisation
What is hyper-personalisation?
Hyper-personalisation is a highly targeted and individualised approach to delivering personal client experiences and recommendations. It involves using advanced data analytics, artificial intelligence, and automation technologies to collect and analyse vast amounts of user data to create a tailored, in-depth experience.
