Business outcomes
Enhancing customer experiences
Leveraging client lifecycle management technology can deliver scalability, security, and overall client experience.
ENGAGE, ONBOARD AND MANAGE CLIENTS
Seamlessly engage, onboard, and manage clients using either our end-to-end holistic Client Lifecycle Management (CLM) solutions, or modular capabilities around prospecting, CRM, Digital Onboarding and more.
Manage new client segments profitably
Managing mass affluent segments can present an opportunity for wealth management firms to grow – but only if they can cost-effectively deliver true client value. Firms need to be able to provide a level of personalised service while managing them at scale, without adding significant client servicing costs if the benefits are to be realised. By tailoring strategies and services accordingly, firms can provide the opportunity to provide exceptional and relevant wealth management solutions for these segments and provide a new and profitable revenue stream.
Here’s just some of the recent results our clients have experienced
BUSINESS BENEFITS
Wealth Dynamix offers digital-first client engagement and servicing which is often the preferred communication channel for this profile of client. Our CLM solutions include CRM, digital self-service capabilities as well as a full range of communication channels including online chat, telephone, video call, and other collaboration tools.
Clients can also view and amend personal information, complete onboarding and risk profiling online and interact in real-time or on their terms 24/7.
Service offerings and investment strategies for mass affluent segments can, and should be, simplified and streamlined. This keeps costs low and means that advisors can manage more clients appropriately, effectively, and cost-efficiently.
Once certain thresholds are passed our flexible solutions can trigger a more personalised portfolio management approach with a wider range of investment vehicles including stocks and bonds, alternatives, tax planning, estate planning, and succession planning.
Our solutions are designed to support both named relationship management models, as well as those where you choose to service clients via a pooled or service centre approach. In both scenarios, having high-quality consolidated information, combined with proactive relationship management tools ensures you can deliver strong client experiences at scale.
KEY CAPABILITIES
Intelligent and comprehensive client profiling and segmentation
Wealth Dynamix solutions allow wealth managers to create detailed profiles of each client – including their financial goals, risk tolerance, investment preferences, family situation, and more. By segmenting clients based on their profiles, wealth managers can provide more personalised advice and services to clients at scale, catering to each client’s unique needs while ensuring processes remain efficient.
Personalised communications
Automated rule-based workflows ensure compliance with internal best practices and regulatory requirements across all aspects of engagement, onboarding, and relationship management. These workflows are fully auditable, providing defensible and demonstrable compliance, which mitigates risk to your firm and protects your clients.
Efficient data management enhances insights
At the heart of our solution design is a centralised data source including personal information, risk profiles and due diligence, all documents, and communication history. This makes it easier for advisors to access up-to-date information and make informed decisions during client interactions – or when triggering tasks and product recommendations based on insights vastly reducing the risk of missed opportunities.
Task and workflow automation for advisors
Our CRM system automates routine tasks and workflows, such as scheduling follow-up calls, sending account statements, or tracking document requests. Automating these processes frees up time for advisors, allowing them to focus on more strategic and value-added activities.
Customised financial planning for all clients
Our solutions integrate with financial planning tools enabling advisors to create customised financial plans for mass affluent clients. These plans can consider the client’s goals, risk tolerance, and financial situation, helping them make informed decisions about investments, retirement, tax planning, and more.
Never miss an event with opportunity tracking
Our solutions include the ability to collect deep data for every client and alert advisors to important events in clients’ lives, such as birthdays, anniversaries, or significant financial milestones. This presents opportunities to reach out, strengthen the client relationship, and offer relevant services via appropriate communication channels – and at scale.
Embedded compliance and risk management
Embedded compliance means that advisors can go about developing new business opportunities knowing that compliance is being managed, monitored, and audited on an ongoing basis. Potential risks will be flagged and automated workflows provide recommended adjustments to mitigate them.
Timely and relevant cross selling and upselling
By having a comprehensive view of each client’s financial situation, we can set triggers to suggest relevant products and services that align with their needs and goals. This can lead to cross-selling and upselling opportunities that benefit both the client and the wealth management firm.
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LATEST INSIGHTS
17 April 2024
Achieving profitability at scale: the potential for AI
We delve into the use of AI technology in wealth management. Far from belonging to a far-distant future, it is here and growing more intelligent by the day.
5 min. read
2 April 2024
Empowering client-facing relationship managers and advisors: Perspectives from Wealth Dynamix’s APAC head
Hubbis recently hosted a digital dialogue focusing on the application of the latest digital solutions for the Relationship Managers and advisory in the world of Asian wealth management, as technology revolutionises the offerings and efficiencies across the broad wealth management community in the region.
5 min. read
21 March 2024
Wealth Dynamix welcomes Luna Investment Management as a new client, empowering proactive Client Relationship Management and regulatory compliance
Wealth Dynamix, a leading provider of Client Lifecycle Management solutions for private banks and wealth managers, announced Luna Investment Management as a new client as part of our partnership with Third Financial.
3 min. read
