Our Capabilities
Digital self-service
Removing friction from the customer experience across the life-cycle through the use of digital tools designed to meet and exceed the expectations of today’s clients.
TRULY PERSONALISED COMMUNICATIONS
Our digital self-service capabilities allow customers to update personal details, complete questionnaires and securely exchange and sign documents on any device at any time. Simultaneously enhance your client experience whilst delivering considerable cost savings and time efficiencies.
BUSINESS BENEFITS
Enabling self-servicing capabilities from the onboarding process through the ongoing management of the client allows you to provide a consistent digital experience to the customer whilst supercharging the efficiency gains offered through the introduction of self-service.
Our self-service solutions support a full range of client types, from simple individuals and joint ventures to complex legal structures such as corporations, trusts, and charities. We also support a full range of languages depending on the customer’s preference.
Enhance client satisfaction by providing a quick, simple and secure means to provide and update personal details, complete questionnaires and exchange and sign documents.
Our underlying CLM workflow, compliance, and business rules engines orchestrate all of our self-service processes, automatically generating internal compliance notifications and providing a full audit trail of every internal or customer action.
Our self-service capabilities are underpinned by our workflow, compliance and business rules engines, ensuring all regulatory requirements and business best practice policies and procedures are fully respected, and that there is always full audit trail of every customer or internal action.
KEY CAPABILITIES
Onboarding, reviews and more
Our self-service solutions cover a range of use cases, from onboarding to periodic reviews, change of circumstances, customer servicing requests and more. Powered by a single underlying CLM technology set, our self-service solutions provide a consistent, cohesive experience to the customer across their full journey. The entire self-service experience can be fully white-labeled to reflect your firm’s branding and positioning – colours, visual imagery, tone of voice and more.
Find out more about how our solutions go beyond basic CRM and accelerate client Onboarding.
Secure registration and authentication
Auto-generate invitations to self-service capabilities and allow customers to register in minutes, whilst providing a range of best practice two-factor authentication (2FA) options for login.
Cross-device support
Our self-service solutions cover a range of devices, from mobile to desktop & tablet, with the option to move seamlessly between devices at the convenience and preference of the customer.
Omni-channel engagement
Our customer service solutions provide the ability to digitally interact with the firm remotely, with embedded audio calls, video conferences, screen-sharing, and more. Intelligent routing can automatically direct the customer to their relationship manager or the specialist who is most likely to be able to assist. Out of hours, intelligent guidance can be delivered conversationally. All touch points via these digital channels are automatically tracked back into the underlying CLM solution and visible as part of the client 360-degree view.
Intelligent data capture
Our no-code form configuration allows all your forms to be quickly and easily reflected in self-service solutions. Intelligent data capture forms understand exactly what data needs to be captured from the customer in a given scenario, ensuring all firm policies and procedures are complied with by default, whilst also providing a streamlined customer experience by minimising their data input and update requirements. We also validate the data that is provided on input, minimising the risk of error, but also ensuring the coherency of the data entered with the wider data set provided.
Intelligent document checklists
Our intelligent document checklists understand exactly what documents need to be collected, updated, or signed by an end customer in a wide range of scenarios. We can even automatically validate the authenticity of documents provided – a passport, identity card, or driving license for example. All documents are automatically stored back in the underlying CLM document repository, whilst also remaining available to the customer within their self-service experience.
Seamless integration
Our self-service solutions are seamlessly integrated into the underlying CLM platform, with two-way real-time communication between the two layers. Additionally, the innovative design of our solution controls both the customer-facing experience and the internal CLM solution from a single set of shared no-code configuration, ensuring the two layers always perfectly synchronise in harmony, maximising the efficiency and ease of both initial delivery and ongoing evolution of the firm’s solution.
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