Unlock the ability to manage mass affluent segments via digital-first, customised servicing models.
Servicing mass affluent segments can present an opportunity for wealth management firms to grow – but only if they are able to deliver true client value in a cost-effective manner.
Firms need to be able to provide a level of personalised service while managing them at scale, without adding significant client servicing costs if the benefits are to be realised. By tailoring strategies and services accordingly, firms can have the opportunity to give exceptional and relevant wealth management solutions for these segments and provide a new and profitable revenue stream.
Wealth Dynamix offers digital-first client engagement and servicing which is often the preferred communication channel for this profile of client. Our CLM solutions include CRM, digital self-service capabilities as well as a full range of communication channels including online chat, telephone, video call, and other collaboration tools.
Clients can also view and amend personal information, complete onboarding and risk profiling online and interact in real-time or on their terms 24/7.
Wealth Dynamix solutions allow wealth managers to create detailed profiles of each client – including their financial goals, risk tolerance, investment preferences, family situation, and more.
By segmenting clients based on their profiles, wealth managers can provide more personalised advice and services to clients at scale, catering to each client’s unique needs while ensuring processes remain efficient.
With our client lifecycle management solutions, wealth managers can track client interactions and preferences. This enables communication via preferred channels with targeted messages that are relevant to their financial situations and interests.
Personalised communication enhances engagement and demonstrates the wealth manager’s understanding of the client’s needs.
At the heart of our solution design is a centralised data source including personal information, risk profiles and due diligence, all documents, and communication history.
This makes it easier for advisors to access up-to-date information and make informed decisions during client interactions – or when triggering tasks and product recommendations based on insights vastly reducing the risk of missed opportunities.
Our CRM system automates routine tasks and workflows, such as scheduling follow-up calls, sending account statements, or tracking document requests.
Automating these processes frees up time for advisors, allowing them to focus on more strategic and value-added activities.
Our solutions integrate with financial planning tools enabling advisors to create customised financial plans for mass affluent clients.
These plans can consider the client’s goals, risk tolerance, and financial situation, helping them make informed decisions about investments, retirement, tax planning, and more.
Our solutions include the ability to collect deep data for every client and alert advisors to important events in clients’ lives, such as birthdays, anniversaries, or significant financial milestones.
This presents opportunities to reach out, strengthen the client relationship, and offer relevant services via appropriate communication channels – and at scale.
Embedded compliance means that advisors can go about developing new business opportunities knowing that compliance is being managed, monitored, and audited on an ongoing basis.
Potential risks will be flagged and automated workflows provide recommended adjustments to mitigate them.
By having a comprehensive view of each client’s financial situation, we can set triggers to suggest relevant products and services that align with their needs and goals.
This can lead to cross-selling and upselling opportunities that benefit both the client and the wealth management firm.
1 February 2024
Wealth Dynamix, a leading provider of Client Lifecycle Management solutions, today announced Wealth Dynamix is available on Temenos Exchange, the partner ecosystem of integrated fintech solutions.
3 min. read
17 January 2024
The traditional wealth management model is no longer sufficient for today's dynamic market. To thrive, firms must embrace prospecting by crafting a culture that prioritises client segmentation, prospect allocation, performance enhancement, junior banker empowerment, and personalised digital engagement.
3 min. read
4 January 2024
Hubbis recently hosted a virtual discussion focusing on the application and then implementation of the latest digital solutions in the world of Asian wealth management.
5 min. read