Our Capabilities
Documents and contracts
Manage your client documents in a secure and centralised manner, creating an easy-to-use and fully consolidated client file.
MAKE DOCUMENT MANAGEMENT EASY
Our solutions incorporate comprehensive document management capabilities throughout all stages of a client lifecycle.
BUSINESS BENEFITS
By ensuring a single consolidated client file, staff can ensure they always have the documentation they need to service client queries and requests to hand. Using our digital engagement technology, firms can share and collaborate with their clients on this file, with customers able to upload new documents and staff able to share valuations, statements and more, all in a completely secure way.
Digitised document collection, generation, and signature are seamlessly integrated into wider processes such as onboarding, reviews, changes of circumstance, and more, adding further efficiencies to these important and often time-intensive processes. The digitisation of document-related overheads can dramatically reduce or altogether eliminate printing, postage, and physical storage costs.
Auto-validate documents, determine exactly what documents are required in a given scenario and who needs to sign a given document, dramatically reducing risk by embedding document-related regulatory requirements, policies, and procedures directly within centrally controlled and highly automated processes. Together with an automated population of outwardly distributed documents and an integration layer that can help consolidate documents from other systems into a single location, our solutions can help reduce the risk of regulatory penalties or legal disputes whilst supporting operational models that allow the business to scale painlessly.
KEY CAPABILITIES
Intelligent document categorisation
Our document solutions can determine exactly what documents are required in a given scenario, allowing us to automatically categorise and ‘tag’ documents received or distributed, making it easy to find exactly the document you are looking for, whether searching within a particular customer’s document file or more widely. Combined with a wide range of filtering options, our solutions make it quicker than ever to respond to customer, internal, or regulatory-related document requests.
Document storage integration
We can either deliver a fully compliant document storage system or integrate seamlessly into your existing document storage system. Our solutions seamlessly add new documents into and retrieve documents from the underlying document storage solution, either in the context of managed workflows such as onboarding or reviews or simply when browsing documents via a customer 360-degree view.
Remote document collection
Customers can securely upload necessary identification, source of wealth, legal documents, and more via digital self-servicing solutions, reducing friction from processes such as onboarding, new account openings, and changes of circumstance.
Find out more about our Digital Self-Service capabilities here.
Version control & expiry management
Not only are documents categorised and indexed for easy access – they are version-controlled too, so everyone is using the most up-to-date, legally compliant version.
Document owners receive automated alerts and notifications of document expiration, renewals, or other critical milestones to ensure that the documents are always maintained and refreshed.
E-signatures and digital contracts
Our e-signature solutions eliminate the need for physical signatures and all the associated inconvenience and cost of printing and postage, dramatically accelerating the efficiency of processes such as onboarding and reviews, whilst simultaneously improving the customer experience.
Additionally, because our e-signature solutions are seamlessly integrated into our process orchestration, compliance, and business rules engines, we can reduce risk and drive additional consistency by automating complex decisions such as understanding which of the parties connected to a given client record are legally authorised to provide a signature on a given type of document.
Secure client document vault
We offer clients the ability to access their documents and contracts through a secure online portal where they can retrieve documents at their convenience, ranging from documents provided to the firm – such as identification documents or proof of address – to documents generated by the firm and distributed to the customer, such as contractual agreements, contract notes, periodic valuation reports, tax packs and more.
Dynamic document checklists
Our dynamic document checklist provides a rules-based approach to document capture, distribution, and signature as part of wider controlled processes. This approach ensures regulatory requirements and best practice policies are consistently applied across a full set of client lifecycle related processes, from onboarding to reviews, changes of circumstances, complaints handling and more. The sophistication of the solution allows even the most complex scenarios to be covered, with support for a full range of client types and document types.
Document pre-population
Our solutions allow a full range of multi-lingual document templates to be automatically pre-populated, simultaneously driving efficiency gains whilst eliminating the risk of manual population error.
Audit trail and compliance reporting
To demonstrate compliance with regulatory requirements and to provide complete transparency during an audit, our solutions maintain a comprehensive audit trail of all document-related activities including document provision, generation, population, distribution and e-signature.
Security and data privacy
Our solutions use state-of-the-art encryption to protect documents at rest and in transit. This encryption capability combined with 2FA-controlled authentication and the principle of least privilege, provides complete comfort around document security, ensuring access is limited only to the intended authorised individuals.
Click here to find out how to effortlessly manage customer data across the entire client lifecycle.
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