The Wealth Mosaic WealthTech Middle East Landscape Report 2023

Addressing the difference between Client Lifecycle Management (CLM) and Client Relationship Management (CRM) and how it delivers efficiencies for both front and middle-office and improved client experiences.

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Client Lifecycle Management vs Client Relationship Management and why it pays to know the difference.

Do you find that a Client Relationship Management (CRM) software doesn’t deliver the more efficient front office and improved client experience you need?

CRM systems, in comparison to CLM, tend to be less effective in supporting and visualising the entire end-to-end client journey; with onboarding often covered in a separate siloed system.

Additionally, whilst CRM solutions tend to just focus on front-office centric users and activities, CLM systems reflect the reality that the process and procedures across the client lifecycle are often complex, and involve members of compliance, legal or operations, collaborating in harmony.

Our definitive article is a must-read as many firms buy CRM software believing it will solve their requirements, when in fact what they need is CLM software.

Within our extract in the report, we tackle:

  • What is CRM vs CLM
  • What key features are included within a CRM – and where it falls short compared to CLM
  • Why knowing the difference matters for a wealth management firm – especially one embarking on a digital transformation where the emphasis on managing workflows is critical
  • Why CLM wins every time

Learn more about this topic by downloading our extract and finding out more about CLM, how it is different from a CRM, and why it pays to know the difference.

Download the Wealth Dynamix extract now.

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