Whitepaper: Defining Onboarding

You never get a second chance to make a first impression. Discover our latest Whitepaper to unpack the onboarding challenges and find out how technology can deliver an improved experience for all involved.

Onboarding is the perfect opportunity to provide a new client with a first-class experience, but it feels like an exceedingly protracted and purely transactional data-gathering exercise for many. In fact, according to Compeer research, in over two-thirds of instances, it takes at least an entire working week to onboard a client. And a 2020 Capco survey across wealth management firms identified that 30% of respondents viewed their onboarding experience as unsatisfactory – an unenviable stat in anyone’s book.

If this sounds all-too-familiar, our latest Whitepaper is for you. A must-read for banks or wealth management firms seeking to optimise this process for greater efficiency and differentiation and improved compliance, our Whitepaper offers a candid look at the pitfalls and the opportunities represented by the onboarding process.

Get it right, and you set the relationship on the right footing. Get it wrong, and you’ve potentially lost your client’s confidence.

In summary, the Defining Onboarding whitepaper:

  • Investigates the process of onboarding and why you should view it as more than KYC, data capture and satisfying the regulators
  • Explains why onboarding matters to the wealth management firm and the end investor
  • Seeks to establish what the end-to-end onboarding journey currently looks like
  • Explores what onboarding should look like for both the client and the wealth management firm (including where technology fits into the process)
  • Considers the key reasons why the implementation of onboarding software can fail

Tapping into subject matter experts

The paper draws on in-depth research commissioned by Wealth Dynamix and other empirical studies to highlight the widespread dissatisfaction among investors concerning their onboarding experiences. The result? A roadmap for business owners to strengthen client relationships. Get your copy today to unpick your existing onboarding journey and improve it for the benefit of clients and wealth managers alike.

Download your copy of the Defining Onboarding whitepaper.

Source: ‘Enhancing the adviser-client relationship with technology’ Highlights from a virtual roundtable with Swiss private banking & wealth management executives, 2020.

Access the resource
via the form below


Wealth Dynamix
Wealth Dynamix

Wealth Dynamix Team

Wealth Dynamix delivers Client Lifecycle Management solutions to the world’s leading private banks and wealth and asset management firms.


eBook : Comment le Service Hybride peut Transformer votre Société de Gestion de Patrimoine

6 April 2023

eBook : Comment le Service Hybride peut Transformer votre Société de Gestion de Patrimoine

Adopter de nouvelles technologies pour fournir des services hybrides et créer une proposition de service hautement différenciée et rentable pour les clients existants et futurs pourrait être la clé pour renforcer votre société de gestion de patrimoine et s'engager avec la prochaine génération d'investisseurs.

3 min. read

eBook: How Hybrid Servicing Can Transform Your Wealth Management Firm

24 January 2023

eBook: How Hybrid Servicing Can Transform Your Wealth Management Firm

Embracing new technologies to deliver hybrid servicing and create a highly differentiated, cost-effective service proposition for existing and future clients could be the key to fortifying your Wealth Management firm and engaging with the next generation of investors.

3 min. read

Ebook: The 7 Deadly Myths of Client Lifecycle Management

10 January 2023

Ebook: The 7 Deadly Myths of Client Lifecycle Management

At Wealth Dynamix, we’re busting the myths surrounding modern-day Client Lifecycle Management to help guide the way.

1 min. read

Sign up to our Newsletter

Client Onboarding