Digitisation has become prevalent, an expectation even! Many wealth managers now find themselves scrambling to adapt to this changing environment in a bid to remain competitive and retain clients.
One such change that clearly reflects this trend in the wealth management industry is the growing popularity of a hybrid servicing model which combines traditional services with modern technology.
In The Wealth Mosaic Annual WealthTech Report 2023, Benjamin Labrousse, Manager, Pre-Sales – EMEA at Wealth Dynamix explains why a hybrid servicing model is the new standard wealth management firms should be aiming for.
It is without a doubt that a hybrid model is a step towards satisfying the demand for digital empowerment of wealth management clients.
At the same time, firms may even find themselves benefitting from embedded compliance along with greater efficiencies in both operational and front-line processes as a hybrid model also encourages the scalability of the business with research from Compeer Indicating that digital-first firms can serve a customer at around one third of the cost of traditional processes – in some cases as little as a sixth!
Download the Wealth Dynamix extract now.
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