Support
Empowering Support Teams
Enable seamless collaboration throughout your firm with our 360-degree single client view
RESPONSIVE AND EFFECTIVE SERVICE
How can support teams eliminate friction from sales, onboarding and ongoing relationship management processes to avoid wasted time and frustration?
What prevents support from delivering seamless
systems and processes?
Lack of automation
Manual processes are inherently labour-intensive, slow and error-prone. Without automation, many of the processes that clients and advisors have to pass through have too many steps, take too long to complete and involve excessive legwork.
Disparate data repositories
With data originating from a multitude of sources, entering the organisation via a wide variety of channels and stored in a large number of unconnected systems all requiring separate logins, any kind of analysis can be frustratingly difficult and long.
Legacy technology
Client requests for improved support are most frequently heard in relation to data capture and onboarding. In decades-old technology environments, lacking the agility to add new functionality or integrate with newer, more innovative solutions, honouring these requests can be slow and costly.
How Wealth Dynamix helps
Unified, golden source of data
When client data is maintained in a single repository, accessed via a single sign-on platform, relationship managers save vast amounts of time that would otherwise be spent searching multiple systems or asking colleagues for client information, and clients avoid duplicate data entry.
Efficient, automated processes
When routine administration processes are automated the client and advisor experience becomes faster, with less friction. Automated alerts can be set to help advisors prioritise tasks, so no actions are ever missed. For clients, automation results in a more satisfying and fluid journey.
Single client view
By providing a single view of all cases related to each client, and all open cases by relationship manager, advisors and business managers can spend more time proactively analysing next steps that will generate profitable outcomes for both clients and your firm.
Solving CLM challenges across teams and departments
OUR LATEST E-BOOK: 10 REASONS TO CHOOSE WEALTH DYNAMIX
Introducing the ten-fold benefits of an end-to-end CLM solution purpose-built for wealth managers by WealthTech experts.
Our pioneering and transformative CLM processes using applications of data modelling, predictive analytics and sentiment analysis are just as innovative today as they were when we launched 10 years ago.
Discover why the world’s most successful private banks and wealth management firms choose Wealth Dynamix to deliver operational efficiencies along with exceptional levels of client management and servicing along the entire client lifecycle.
