During a panel discussion at the Hubbis Independent Wealth Forum in Singapore on April 9, Darell Miller, Managing Director for APAC at Wealth Dynamix, focused his attention on how independent wealth managers can overcome regulatory complexity and scale operational efficiency through purpose-built technology. Drawing on our experience serving both global banks and boutique firms, he outlined three critical challenges — compliance, complexity, and commercial expansion — and explained how a robust, integrated platform can simplify client onboarding, manage multi-layered trust structures, and support international growth. Darell emphasised that strong technology foundations are no longer optional but essential for independent firms seeking to grow sustainably while meeting heightened regulatory scrutiny in markets like Singapore and beyond.
Assessing the strengths and weaknesses of the independent model
Packing his comments neatly into just 5 minutes on the panel, Darell first acknowledged the flexibility and agility that define the independent model but cautioned that many firms underestimate the compliance burden. “The MAS is watching. It’s not enough to tick the boxes — you need to prove your entire process, and you need to be inspection-ready at any time.”
He shared a recent example of a 30-person EAM approaching Wealth Dynamix out of concern about the gaps in their onboarding protocols. “They had processes in place, but no audit trail. If the regulator shows up, that’s a problem. Our platform solves that by capturing every step, every approval, every document in one place.”
The independent model works best, he argued, when supported by infrastructure designed specifically for its complexity. “You can’t rely on email chains and spreadsheets anymore. The risks are too high.”
Enhancing client value through innovation and strategy
For Darell, innovation isn’t just about digitisation it’s about control and visibility across the entire client journey. “If you want to provide a high-touch experience, you can’t afford to lose time chasing paper trails. You need to see, in real time, where every onboarding, every review, every task is.”
He highlighted the ability to compress timelines dramatically. “We’re working with a global trust company where onboarding a complex, multi-tier trust structure used to take three to six months. We’re getting that down to days without compromising compliance.” And he stressed that efficiency gains are not just back-office improvements — they enhance the advisor-client relationship. “The faster and cleaner your process, the more trust you build.”
Elevating advice and professionalism
Darell believes that professionalism in the independent space increasingly depends on operational excellence. “It’s not just about how good your advice is, it’s about how seamlessly you deliver it.”
He argued that well-run independents now recognise technology as a professional enabler. “Your reputation is on the line when a client experience breaks down due to sloppy execution. That’s what we help eliminate.” He also noted the growing importance of consistency. “Whether it’s client onboarding, suitability checks, or portfolio reviews, advisors need to follow a defined, auditable path. That’s what turns good firms into trusted institutions.”
Technology, platforms, and operational efficiencies
Wealth Dynamix offers a CRM and client lifecycle management platform designed for firms ranging from 10 to 10,000 users. Darell pointed out that their clients include both major banks and boutiques. “Whether you’re Indosuez with thousands of users or a 10-person EAM — we deliver a tailored, scalable solution.”
He emphasised three key use cases. First, compliance readiness: “Full audit trails, digital signatures, escalation protocols — it’s all captured and ready for inspection.” Second, handling complexity: “From nested trust structures to legacy client histories, we help firms clean up the mess and run efficiently.” And third, supporting commercial expansion: “Firms expanding from Australia to Hong Kong or Dubai can’t afford to outgrow their systems. We future proof them.”
He reminded the audience that no firm is too small to benefit from a smarter operating model. “Standardising processes now means fewer surprises later.”
Future outlook for independent wealth in Asia
Darell is confident that independent wealth management in Asia will continue to grow, but only if firms invest in foundational capabilities. “Regulators are raising the bar. Clients expect better service. You need systems that scale with your ambition.”
He sees technology as the great equaliser. “If you have the right infrastructure, you can punch above your weight. You can deliver a global-level client experience from a five-person office.”
His final takeaway was simple: “Independents who take compliance, complexity, and commercial strategy seriously — and back it with the right tech — will be the ones still standing and winning five years from now.”